Electric Mirror® Warranty: Hospitality, Commercial, Multi-Family
10-Year Limited Warranty
From August 13, 2021
It’s pretty simple. Luxury means luxury, so we’re proud to stand behind Electric Mirror Products with the following outstanding warranty, effective the date of sale.
- OmegaMirror™ mirror glass: 10 years1, 2, 3
- Lighted Mirror fixtures: 7 years4, 8
- Wardrobe Mirror fixtures: 7 years4, 8
- Corridor Lighting fixtures: 7 years4
- Bathroom Mirror TV fixtures: 7 years4, 5, 8
- Entertainment Mirror TVs: 3 years6, 8
- TV Covers: 3 years
- SmartMirrors™: 3 years7
- Mirrored Cabinets: 3 years
- Non-Lit Framed Mirrors: 3 years
- Waterproof TVs: 2 years
- Makeup Mirrors: 1 year
- Fog-Free Mirrors: 1 year
- 1OmegaMirror when used with defoggers, Seamless, and Poet: 3 years
- 2 OmegaMirror when used with any custom lasered, etched, sandblasted, printed, painted or cut out design: 3 years
- 3 OmegaMirror when used with any layered glass Product: 3 years
- Iris®, Spectrum™, and B-Series™ mirror: 3 years
- 4 Ava, Keen, Poet, Polaris, Seamless, Vive, defoggers and motion sensors added to any product: 3 years
- 5 TVs used in Bathroom Mirrors: 3 years
- 6 TVs used in Entertainment Mirrors: 2 years
- 7 SmartMirror hardware: 3 years
- 7 SmartMirror software: 1 year
- Speakers and amplifiers: 1 year
- Fluorescent lamps and ballasts: 3 years
- 8 Decorative frames, and structural frames including those with integrated lighting: 3 years
This limited warranty (“Warranty”) applies to all products and components (“Product”) in Electric Mirror’s Hospitality, Commercial, and Multi-Family channels at the time of shipment. It does not apply to Electric Mirror Residential products, or Cordova™ products. This Warranty may be modified from time to time, and the applicable Warranty for a particular Product will be made available upon request to Electric Mirror.
If any Product of the original purchaser is shown to have defects in materials or workmanship that inhibit the functionality of the Product, and is reported in writing within the Warranty Period, Electric Mirror will, at its option, either: 1) Provide new or refurbished parts to the Purchaser, 2) Repair the Product with new or refurbished parts on site or at its manufacturing facility, 3) Replace the Product with a new or refurbished Product, or 4) Refund an amount equal of the pro rata share of the Product’s purchase price, determined by the remainder of the Warranty Period.
Time Periods and Extension: All time periods begin on the date of shipment. Parts or Product replaced under Warranty does not extend the original Warranty.
Repair or Replacement Time Value: Warranty Periods have a time value that begins with one hundred percent replacement value and ends with fifty percent replacement value at the end of the Warranty Period.
ASTM Standard: All Electric Mirror brand mirrors will meet or exceed ASTM C1503-08 with a 24″ blemish intensity.
Inspection: Electric Mirror reserves the right to examine all failed Product components and determine, in its sole discretion, whether any Product components are defective and covered under this Warranty.
Claims Procedure: Claims under this Warranty must be made directly to Electric Mirror. Contact us using the contact information at www.electricmirror.com or via your Electric Mirror sales contact. After receiving a Return Material Authorization Number and shipping instructions, the product must be promptly returned at Customer’s expense to Electric Mirror.
Exceptions to Warranty:
A. This Warranty does not cover removal, installation, or freight costs of Products.
B. This Warranty shall not extend to anyone other than the original Purchaser of the Electric Mirror Product.
C. Normal wear and tear, slight black edging, and slight de-silvering are not covered by this Warranty.
D. Corrosion or de-silvering on edges of mirrors with frames caused by moisture between the frame and the mirror are not covered by this warranty.
E. Scratches that occur on decorative or structural frames after installation are not covered by this warranty.
F. Electric Mirror does not warrant its mirrors that include a cutout(s) with a defogger.
G. Blemishes, marks, or light reflections visible behind frames are not covered by this Warranty.
H. Electric Mirror does not warrant its electronic components to be compatible with future variations and technology standards, automation, light control, wall controls nor does it warrant reverse compatibility of software. It is Purchaser’s responsibility to test and verify compatibility.
I. Electric Mirror does not warrant that its TVs or SmartMirror displays will integrate with cable, satellite, Set-Top-Box, IPTV providers or automation systems at present or in the future. It is Purchaser’s responsibility to test and verify compatibility.
J. Electric Mirror does not warrant that replacement TVs for Entertainment TVs or TV Covers are compatible with original TV mounting methods.
K. Electric Mirror does not warrant third-party software, or data, or executable files being uploaded to any electronic components of Product, and Purchaser understands and agrees that the use of them is done at their own discretion and risk and that Purchaser is solely responsible for any damages that may result, including loss of data or damage to their computer system. It is up to Purchaser to take precautions to protect its data from malware, such as viruses, worms, Trojan horses, and other potentially destructive programs. Electric Mirror is not liable for data or security breaches.
L. Electric Mirror does not warrant that software or internet connectivity, even if sold or embedded in Savvy™ SmartMirror for hospitality, will operate uninterrupted or error free.
M. Electric Mirror does not warrant that its products will work with other software applications, third party application download sites, or third-party devices.
N. Electric Mirror warrants mirror to be within 1/8” of tolerance.
O. If stored prior to installation, mirrors must be kept in a dry indoor environment between 45 and 85 degrees Fahrenheit or this Warranty is void. Electric Mirror Products must be installed by a qualified, licensed electrician and operated under suitable environmental conditions and in accordance with the latest National Electrical Code.
P. This Warranty will not apply in the event of conditions demonstrating abnormal use or stress, such as operating temperatures in excess of maximum rated temperatures or abnormally high humidity, under/over voltage conditions, excessive switching cycles or operating hours, dirty or cracked sockets, improper grounding, improper LED or driver installation, or what is considered normal wear and tear.
Q. This Warranty is void in the event the product is damaged in transit, or if damage or failure is caused by abuse, misuse, abnormal usage, storage of products in an improper environment, faulty installation, failure to follow installation instructions or Care and Cleaning instructions, damage in an accident, improper maintenance, or any repair. After the expiration of the Warranty period, Electric Mirror has no further obligation under any warranty, either expressed or implied, including the implied warranty of merchantability.
R. Warranties for mirror glass will be void if corrosive or ammonia-based cleaning products are used, and if the edges or back of the mirror are not kept dry.
S. This Warranty does not cover incorrect field measurements.
T. This Warranty does not include coverage of light leaks or night light lumen output levels or lighting output levels.
Limitation of Liability: Electric Mirror will not, under any circumstance, whether as a result of breach of contract or warranty, tort, or otherwise, be liable for any incidental, special, or consequential damages, including lost profits or revenues or any other costs or damages. Any liability against Electric Mirror under any implied warranty, including the warranty of merchantability, is expressly limited to the terms of this Warranty and shall under no circumstances exceed the price paid to Electric Mirror for the Product. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply. This Warranty grants specific legal rights. Other rights, which vary from state to state, may also be applicable.
Damage in Transit: Electric Mirror will replace any of its Products damaged in transit if notified within 15 days of receipt of shipment if shipment was through one of Electric Mirror’s own carriers. Notification of damaged goods must include a copy of the Proof of Delivery and a description of the damaged goods, as well as pictures. If the Products arrive visibly damaged, the extent of damage must be clearly detailed on the Proof of Delivery receipt.
Exclusive Remedy: This Warranty sets forth the exclusive remedies of a Warranty claimant, and the exclusive liabilities and obligations of Electric Mirror, with respect to allegations of a defective Product.
6101 Associated Blvd
Everett, WA 98203 USA
Version 9 EMH